Privacy Policy

This Privacy Policy ("Policy") is an electronic record in the form of an electronic contract formed under the Information Technology Act, 2000, and the rules made thereunder. The terms "we / us / our / platform / ProbLex247", individually and collectively, refer to https://www.ProbLex247.com/; and the terms "you / your / yourself / user" refer to any legal person or entity accessing the platform who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.

This document is published and shall be construed in accordance with the provisions of the Information Technology Act, 2000 read with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, that require publishing of the privacy policy for collection, use, storage and transfer of sensitive personal data or information.

Please read this Policy carefully. By using the platform, you indicate that you understand, agree and consent to this Policy. If you do not agree with the terms of this Policy, please do not use the platform. The user expressly agrees that we retain the right to update, amend or modify this Policy from time to time to reflect changes in our practices, services or applicable laws and regulations and any such updates, amendments or modifications to this Policy will come into effect upon publication. We encourage you to review this Policy periodically. Your continued use of our services after publication of the revised Policy constitutes your acceptance of the updated terms to the extent permitted by applicable law.

You unequivocally agree that this Policy and the Terms constitute a legally binding agreement between you and us, and that you shall be subject to the terms applicable to any service that is provided by the platform, and that the same shall be deemed to be incorporated into the Terms, and shall be treated as part and parcel of the same. You acknowledge and agree that no physical or electronic signature or express act is required to make this Policy and the Terms binding on you, and that your act of visiting any part of the platform constitutes your full and final acceptance of this Policy and the Terms.

1. Introduction

ProbLex247 is an online dispute resolution platform built for quick, economical and effective resolution of your legal disputes. We have created an electronic arbitration module called as 'Arbitration360' and an electronic mediation module called as 'Mediation360' by blending technology, innovation and human expertise to bring dispute resolution right at your fingertips.

We care about your privacy and protect the information that we collect from you when you use our platform. We handle the information collected from you in accordance with this Policy. By using our platform, you consent to the data collection practices described in this Policy. This Policy is only applicable to our platform, and not to any other platforms that you may be able to access from our platform or any of our partner website, each of which may have data collection, storage, and use practices and policies that differ materially from this Policy. Your use of the platform is governed by this Policy and the Terms. Each time you use the platform, the current version of this Policy will govern your use.

2. Collection, Purpose and Usage of Information

(See Rules 4 and 5 of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

We collect and process personal data only for lawful purposes connected with the provision of services, and in accordance with applicable data protection laws. We limit the collection and use of your information to the minimum, to deliver superior service to our users. We do not reveal your information to external organizations unless we have previously informed you in disclosures or agreements, have been authorized by you or are required by law. Below information may be collected from you:

2.1 Personal Information

For the purpose of availing any services through our platform, you may have to provide us with basic personal information, including but not limited to first and last name, e-mail address, office or residential address, nationality, contact number, login credentials and passwords (stored in encrypted/hashed form and not accessible in plain text) for the purpose of using the platform (individually and collectively hereinafter referred to as "personal information"). You are required to provide information about yourself that is true, accurate, current and complete in all respects.

2.2 Payment Information

If you choose to avail any of our services through the platform, our third-party payment processors will collect your payment information. We do not store your payment information in our system.

2.3 Communication

Communications you send to us including but not limited to requests for customer support or technical questions or any other communication in relation to the services provided through our platform, may be collected and retained to facilitate support and service improvement.

2.4 Platform Usage Information

The platform may automatically collect certain technical and usage-related information about the user based upon your IP address and behavior on the platform, and you expressly consent to the same. The user is aware that this information is used to do internal research on user demographics, interests, and behavior, to enable the platform to better understand, and cater to the interests of its users.

2.5 Device Information

We may collect information about your mobile device / laptop / desktop / tablet, including but not limited to, the hardware model, operating system and version, software and file names and versions, preferred language, serial number, device motion information, mobile network information, etc.

2.6 User Account Data

While you may browse some sections of the platform without being a registered user, certain activities (such as raising and resolving disputes) require the user to provide valid personal information to the platform for the purpose of registration. We collect and store login credentials (passwords are stored in encrypted/hashed form only), profile information, and account preferences.

2.7 Cookies

Cookies are text information files that are placed on the visitor's computer/device when the visitor visits the platform. Our platform, as well as most sites on the Internet and mobile applications, use cookies to enhance user experience. While the user is free to decline the platform's cookies, the user may consequently be unable to use certain features on the platform. For more details, please refer to our Cookie Policy.

2.8 Web Beacons

"Web Beacons" are tiny graphic image files imbedded in a web page or email that provide a presence on the web page or email and send back to its home server information from the user's browser. The information collected by Web Beacons is anonymous and non-personal in nature.

2.9 Expertise

While the Platform providers possess relevant understanding of technology, design and law, the practitioners are subject to a comprehensive selection and empanelment process keeping in mind their qualification, competence, knowledge and expertise.

2.10 Platform Analytics

We may use third party analytics services in connection with our platform. These analytical services do not collect personal information that you do not voluntarily enter on the platform. The recordings will never identify you or your personal information.

2.11 Sensitive Personal Data or Information

For the purpose of providing services through the platform, we may have the requirement to collect Sensitive Personal Data or Information ("SPDI") from you while offering our services due to the nature of the services being offered.

3. Consent

By using the platform, you consent to the data collection practices described in this Policy. The user shall, at any time, have an option to withdraw its consent under applicable data protection laws, for the collection of information contemplated herein. In such a case, the user shall write to us withdrawing consent by way of an email addressed to info@problex247.com. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal and may result in our inability to provide certain services to you.

4. Disclosure of Information

(See Rules 4 and 6 of The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011)

We may share your information in the following circumstances:

• In response to a request for information by a competent authority if we believe disclosure is in accordance with or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities if we believe your actions are inconsistent with our Terms;
• If disclosure is intended to help investigate or prevent unauthorized transactions or other illegal activities;
• If necessary or appropriate to protect our rights or property, or the rights or property of any person or entity;
• We share personal information with our business partners who assist us by performing core services related to our operation of the platform.

We do not sell, exchange, transfer or give your information or SPDI to third parties for any reason whatsoever except to the extent required for fulfilment of our services.

5. Artificial Intelligence (AI) Tool Usage

5.1 AI Tools and Their Purpose

ProbLex247 uses the following third-party artificial intelligence (AI) tools solely for internal operational purposes:

• Claude Code and Claude Chat (by Anthropic) – for internal software development assistance and compliance document drafting.
• ChatGPT (by OpenAI) – for internal document drafting and research.
• Notion AI (by Notion) – for internal meeting note summarisation and documentation.
• Lovable AI (by Lovable) – for internal software prototyping.
• Figma AI (by Figma) – for internal design assistance.
• Canva AI (by Canva) – for internal design assistance.

5.2 AI Is Not Used in Dispute Resolution

ProbLex247 confirms that none of the above AI tools are used at any stage of the dispute resolution process, including case intake, classification, document review, recommendation, conciliation, mediation, arbitration, or adjudication. All dispute resolution activities on the platform are conducted exclusively by qualified human professionals.

5.3 Data Usage and Protection

Your personal data you submit to ProbLex247 are never submitted to or processed by any AI tool. ProbLex247's internal AI Acceptable Use Policy strictly prohibits staff from inputting any user personal data into AI tools.

5.4 Lawful Basis

The limited and incidental processing of internal staff information is carried out on the basis of legitimate use for internal business operations under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable.

5.5 Retention

Your personal data is not submitted to or retained by any AI tool or AI vendor. ProbLex247's own records of AI tool usage are retained for a minimum of two years in accordance with ProbLex247's records retention practices.

5.6 Automated Decision-Making

ProbLex247 does not use AI tools for any automated decision-making that produces legal effects or similarly significant effects on users. All decisions are made by human professionals.

5.7 Your Rights in Relation to AI Usage

You have the right to request information confirming that your personal data has not been processed through any AI tool. We will respond to your request within 30 days.

5.8 AI Governance

ProbLex247 maintains an AI Management System (AIMS) in accordance with ISO/IEC 42001:2023, governing the responsible and ethical use of AI tools across our organisation. For enquiries about our AI governance practices, please contact us at info@problex247.com

6. Rights under the GDPR

You have certain rights if you are within the European Union. These include:

6.1 Right to access

This right allows you to obtain a copy of your personal data along with information on the purposes for which it is processed.

6.2 Right to restrict processing

You have the right to restrict the processing of your personal data in certain circumstances.

6.3 Right to rectification

You have the right to have any incomplete or inaccurate information, we hold about you, corrected.

6.4 Right to object to processing

The right to object allows you to stop or prevent us from processing your personal data.

6.5 Right to erasure

You have the right to ask us to delete or remove personal data when it is no longer necessary. To exercise your rights, contact us at info@problex247.com

7. Rights under the CCPA

Users who are California residents have certain rights under the California Consumer Privacy Act ("CCPA").

7.1 Right to know

You have the right to request to know more about the categories and specific pieces of personal information that we have collected about you.

7.2 Right to deletion

You have the right to request that we delete the personal information we have collected about you.

7.3 Right to rectification

You have the right to request that we correct any inaccurate personal information we hold about you.

7.4 Right to non-discrimination

If you choose to exercise any of your rights under CCPA, we will treat you like all other users.

7.5 Right to opt-out

Under CCPA, you have the right to opt out of the sale of your personal information. ProbLex247 does not sell personal information to third parties. To exercise any of these rights, please email info@problex247.com

8. Security Practices and Procedures

We have implemented appropriate managerial, technical, operational and physical procedures to safeguard the information of the user and to maintain data security. Our hosting services maintains its systems in accordance with reasonable industry standards. ProbLex247 follows generally accepted industry standards to protect the information submitted to it. However, no method of transmission over the internet is 100% secure.

9. Data Protection Officer

The contact details of the Data Protection Officer who can be contacted with respect to any complaints or concerns are published as under:

E-mail address: info@problex247.com

The Grievance Officer shall act as the designated contact for data-related grievances under applicable data protection laws.

10. Miscellaneous

While we may retain any correspondence sent by you, we do not intend to collect or save any information from anyone below 18 years of age. The platform is also not intended for users who are not competent to contract under the provisions of Indian Contract Act, 1872.

We reserve the right to remove or edit content and refuse access to the platform at our sole discretion.

Effective date: 11th May, 2026