Frequently Asked Questions

Your finance company has referred a dispute about your loan to arbitration, and the arbitration is run on Problex247. The notice tells you about the case and what happens next.

No. Problex247 is an online dispute resolution platform. Your case is heard by an independent arbitrator, and the award they pass is binding under the Arbitration and Conciliation Act, 1996 and can be enforced like a court decree.

Open Track Case on problex247.com and enter your case number (PRX247-…) or your loan number, with your mobile number. You will see the stage, the next hearing and every notice.

The case number is issued with the Acceptance Letter, so the first notices may not carry it. Enter your loan number instead.

Yes. You are a party to the case. Your own mobile number works on Track Case, and you receive the notices too.

Yes. On Track Case, every notice sent to you is listed with View and Download buttons.

Find the case on Track Case and compare the notice with the copy there. Emails from us come only from a problex247.com address. See "Verify a Notice" for the full checklist.

Write to us or WhatsApp us with your case number and the new details, so that future notices reach you.

Tell us at once with your case number, and raise it before the arbitrator at the hearing — yourself or through your lawyer.

Online, on video. You join from your phone or computer — no travel is needed.

Use the link in the hearing invitation (email or WhatsApp), or the Join Hearing button on Track Case. The link opens 30 minutes before the time. Enter your full name and allow the camera and microphone.

A phone or computer with a camera, a microphone and good internet, a quiet place, and your documents and receipts if you want to show them.

Inform us before the hearing with your case number, or ask your lawyer to. The arbitrator decides whether to fix another date.

The arbitrator may continue the case without you and pass the award on the evidence before them. It is in your interest to attend or be represented.

The hearing may be recorded as part of the case record.

Yes. Record your lawyer through the Case Notice Response form with your case ID and mobile number. Your lawyer then also receives the hearing notice, the hearing invitation and the award.

Yes, at any stage. Talk to your finance company directly. A settlement, or full payment of the loan, can close the case.

Only through your finance company’s official channels — and keep the receipt. Never pay into an unknown link or a personal account.

The arbitrator’s final decision on the claim. It binds both sides and can be enforced like a court decree.

An award can be challenged in court only on limited grounds, within a short time after you receive it. Take a lawyer’s advice promptly.

Write or call us. We set up logins for your head office, zones and branches, and our team files your cases. See "For Finance Companies".

Yes. A branch sees its own cases, a zone its branches, and the head office every case — with complete details and the stage of each.

If you are an advocate with at least 15 years of practice, register online, complete the live verification and pass the eligibility exam. Joining is free. See the Career page.

Yes — our one-month ODR Course, currently free, open to anyone, with a certificate.