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Arbitration clause · model text
Notwithstanding anything to the contrary contained herein, any dispute, controversy and/or claim arising out of or relating to this contract, including its construction, interpretation, meaning, scope, operation, effect and/or validity thereof ("Dispute"), shall be resolved by arbitration, administered by Problex247, an independent dispute resolution platform, in accordance with its applicable Dispute Resolution Rules ("Rules"). The parties agree that the arbitration shall be conducted before a sole arbitrator appointed in accordance with the Rules. The juridical seat of arbitration shall be [City]. The language of arbitration shall be English. The law governing the arbitration proceedings shall be the laws of India. The decision of the arbitrator shall be final and binding on the parties. Subject to the above, the competent courts at the seat of arbitration shall have exclusive jurisdiction. The parties further agree to conduct the arbitration proceedings virtually through the online dispute resolution ("ODR") platform of Problex247 (https://problex247.com/), and for such purpose, the email addresses and/or mobile numbers provided or otherwise referenced in the contract shall be used for communication. Each party shall be responsible for notifying Problex247 of any changes in their contact details during the course of the arbitration proceedings. In the event that the arbitration proceedings cannot be conducted virtually, in the opinion of the arbitrator, the proceedings may be conducted physically at a venue determined by the arbitrator, taking into account the circumstances of the case and the convenience of the parties.
Important Notes

The dispute resolution clause should be inserted under the heading "Dispute Resolution" or under a similar section in the contract. Please ensure that there are no conflicting dispute resolution clauses under the heading "Dispute Resolution" or "Arbitration" or under a similar section in the contract.

In case the contract is already executed, parties can still opt for Problex247's online dispute resolution mechanism by agreeing to one of the above mechanisms by an exchange of letters / emails.

The email addresses and mobile numbers provided by each party should be ones that are regularly accessed. They will be used to register on Problex247's platform and to receive communications about any dispute that may arise.

Kindly ensure that the "Notice" clause in the contract enables parties to serve notices / communications by email, text message and tele-messaging applications such as WhatsApp.

For any queries, write to us at info@problex247.com