For Finance Companies
Online Arbitration for Loan Recovery
One platform from filing to award: notices on email, SMS and WhatsApp, a panel of experienced arbitrators, online hearings — and every case visible to your head office, zones and branches.
Finance companies whose cases are handled on Problex247
- Shriram Finance Ltd.
- RMK Fincorp Pvt. Ltd.
What You Get
Everything a Case Needs
Case filing done for you
Share the loan file; our team enters the case, with its documents, branch and loan details.
Experienced arbitrators
An empanelled panel of advocates with 15+ years of practice, each verified and tested.
Notices on three channels
Every notice goes to the borrower, co-borrowers and guarantors by email, SMS and WhatsApp.
Delivery you can see
See, for each notice and channel, whether it was delivered or failed.
Online hearings
Hearings on video, with the join link sent to the parties.
Interim orders
Section 17 orders for vehicle and property cases, when the arbitrator finds them needed.
Awards by kind of case
Award formats suited to the kind of case — for example personal loans and seized & sold vehicles.
POA stored once
Your zonal Power of Attorney is kept once and shown in every case under that zone.
GST invoices
Zone-wise GST invoices listing the cases billed, with the claim and Section 17 billed separately.
Your Dashboard
Head Office, Zones, Branches
Each office gets its own login. A head office sees every case, a zone sees its branches, a branch sees its own.
Complete case details
Borrower, loan, amounts, documents and every notice — not a summary.
Stage of every case
The latest notice issued on each case, with its date.
Branch-wise view
Case counts for every zone and branch in your tree.
Excel exports
Download your cases to Excel with the columns you choose.
Getting Started
How to Begin
- 1
Talk to us
Write or call us. We understand your portfolio and how your offices are organised.
- 2
We set up your logins
Head office, zonal and branch logins, each seeing only its own cases.
- 3
Share the case files
For each loan, the papers listed below. Your zonal POA is uploaded once.
- 4
We file and run the cases
Cases are filed, arbitrators assigned and notices sent — and you follow it all on your dashboard.
Documents
What We Need Per Case
- Loan agreement or loan application
- Statement of account
- The notice sent to the borrower, with its date
- Borrower, co-borrower and guarantor details — names, addresses, mobile numbers, emails
- Loan details — loan number, amounts, dates, branch; vehicle or property details where relevant
- Power of Attorney or authority letter — once per zone
Questions
Common Questions
Can our branches see their own cases?
Yes. Every office has its own login; a branch sees its own cases, a zone sees its branches, and the head office sees all.
Can we change a case ourselves?
Your logins are for viewing. Send any correction to our team and it is made on the case.
How do we know a notice reached the borrower?
Each notice shows its status for every channel — delivered, sent or failed.
Who are the arbitrators?
Advocates with at least 15 years of practice, who pass our verification and eligibility exam and are trained on the platform.
Can we get our data in Excel?
Yes. Your dashboard exports your cases to Excel, with the columns you choose.
Get in Touch
Start With Problex247
Tell us your company name, the number of cases you expect each month, and a contact person. We will get back to you.
More Help